Frequently Asked Questions
Everything you need to know about shopping with Shagun
What is the typical delivery timeframe for Shagun orders?
Domestic orders are usually delivered within 5-7 business days. For custom-tailored or luxury collections, shipping may take 10-14 days depending on the craftsmanship involved.
Do you offer international shipping?
Yes, Shagun ships worldwide. International shipping costs and delivery times vary by location and are calculated at checkout.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags. Please note that custom-made outfits and jewelry are final sale and cannot be returned.
How do I ensure I pick the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart. If you are between sizes, we suggest going one size up for a better fit.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), UPI, Net Banking, and popular digital wallets. Cash on Delivery is available for select pin codes within India.
Are the colors of the products accurate on the website?
We strive to display our colors as accurately as possible. However, due to different screen resolutions and studio lighting, there might be a slight variation in the actual color of the fabric.